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Welcome to Spice Avenue. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.
1. Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:
Personal Information: This includes your name, email address, phone number, shipping address, billing information, and other information you provide when making a purchase or creating an account on our website.
Payment Information: We collect payment details when you make a purchase, including credit card numbers and billing addresses. This information is processed securely by our payment gateway providers.
Usage Data: We collect information about how you use our website, including the pages you visit, the products you view, and your browsing behavior. This data helps us improve our services and personalize your experience.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand customer preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Process Orders: We use your personal and payment information to fulfill and deliver your orders, provide customer support, and communicate with you regarding your purchases.
To Improve Our Services: Usage data and cookies help us understand how our website is used, allowing us to improve our products, services, and overall customer experience.
To Personalize Your Experience: We may use your browsing history and preferences to offer personalized product recommendations and targeted marketing.
To Communicate with You: We may send you promotional emails, newsletters, or special offers that we think you might be interested in. You can opt out of these communications at any time.
3. How We Protect Your Information
At Spice Avenue, the security of your personal information is our priority. We implement a variety of security measures to protect your data, including:
Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information transmitted online.
Access Controls: We restrict access to your personal information to authorized personnel only and require them to keep your information confidential.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and conducting business. These providers are required to maintain the confidentiality of your information.
Legal Requirements: We may disclose your personal information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of Spice Avenue, our customers, or others.
5. Your Rights
You have the right to:
Access Your Information: You can request a copy of the personal information we hold about you.
Update or Correct Information: You can update your account information or correct any inaccuracies in your personal data.
Delete Your Information: You can request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out of Marketing: You can opt out of receiving promotional communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Spice Avenue Customer Support
Email: customercare@spiceavenue.in
Phone: +91 94996 35992
Address: Plot No 7/8 sunrise so. Vadiya, Rajpipla, Narmada 393145
Thank you for trusting Spice Avenue with your personal information. We are committed to protecting your privacy and ensuring a safe and secure shopping experience.