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At Spice Avenue, we are committed to delivering your orders promptly and securely. Please read our Shipping Policy to understand how we handle shipping, delivery times, and related matters.
1. Shipping Locations
1.1 Domestic Shipping:
We ship to all major cities and towns across India. If you are located in a remote area, delivery times may vary, and additional charges may apply.
1.2 International Shipping:
Currently, we offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply depending on your location. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
2. Shipping Methods and Costs
2.1 Shipping Methods:
We partner with reliable courier services to ensure your order is delivered safely and on time. The available shipping methods will be displayed at checkout, depending on your location.
2.2 Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. The total shipping cost will be displayed at checkout before you finalize your order.
2.3 Free Shipping:
We may offer free shipping promotions on specific products or for orders exceeding a certain amount. These promotions will be clearly stated on our website and will apply automatically at checkout.
3. Delivery Times
3.1 Processing Time:
Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
3.2 Estimated Delivery Time:
- Domestic Orders: Delivery typically takes 3-7 business days from the date of shipment, depending on your location.
- International Orders: Delivery typically takes 7-21 business days, depending on the destination country and customs processing times.
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as weather conditions, customs delays, or courier service issues.
4. Order Tracking
4.1 Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the courier’s website.
4.2 Delivery Updates:
We will keep you informed of any significant delays or issues with your delivery. If you have any questions or concerns about your shipment, please contact our customer support team.
5. Delivery Issues
5.1 Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address provided by the customer or multiple failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
5.2 Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us immediately. We will work with the courier service to resolve the issue and, if necessary, arrange for a replacement or refund.
6. International Shipping Considerations
6.1 Customs and Import Duties:
For international orders, you are responsible for any customs duties, taxes, or fees that may apply upon arrival in your country. Spice Avenue is not responsible for delays caused by customs processing.
6.2 Customs Clearance:
Customs clearance procedures may cause delays beyond our original delivery estimates. We recommend checking with your local customs office for more information on potential delays.
7. Contact Us
If you have any questions or need assistance with your order, please contact us at:
Spice Avenue Customer Support
Email: customercare@spiceavenue.in
Phone: +91 94996 35992
Address: Plot No 7/8 sunrise so. Vadiya, Rajpipla, Narmada 393145
Thank you for choosing Spice Avenue. We appreciate your business and are committed to delivering your orders with care and efficiency.